Job Description:

Job Title: Area Service

Manager Grade:

Division/Department: Profile Division

Work Location: Noida, East Delhi, Ghaziabad -1
South & Central Delhi -1
West & North Delhi - 1
Gurgaon, Manesar, Faridabad - 1

Total Work Experience: 8 – 10 years

Age /Gender Preference (if any): Male

Travel Required: Yes

Reports to (Title of Manager): GM

EDUCATION QUALIFICATION: BTech/Engineer

OTHER PROFESSIONAL COURSES/CERTIFICATION (if required): CRM, Data Analytics

DUTIES AND RESPONSIBILITIES:

Job Summary:

To ensure the highest level of customer satisfaction by overseeing and optimizing customer service operations, material installation, building and maintaining robust client relationships, resolving issues promptly, implementing service quality standards, and continuously improving service processes and standards.

 Client Satisfaction: Measure overall client satisfaction through surveys or feedback to ensure that clients are content with the service provided.
 Client Feedback Analysis: Evaluate the effectiveness of gathering, analysing,



and acting on client feedback to continuously improve service quality and client satisfaction.
 Response and Resolution Time: Monitor the time it takes to respond to client inquiries and the time it takes to resolve their concerns or issues.
 Client Retention: Assess the percentage of retained clients, reflecting the ability to maintain strong client relationships and ensure repeat business.

 Team Performance: Measure the performance of the customer service team, including meeting service targets, response times, and client satisfaction.
 Service Quality: Assess the quality of service provided, including the number of complaints and escalations, to ensure high service standards.
 Conflict Resolution: Evaluate the effectiveness of handling and resolving client complaints and issues in a satisfactory manner.
 Service Metrics: Monitor key service metrics, such as the number of client inquiries, response times, and is

📌 Area Service Manager (Delhi)
🏢 Talent Leads Consultants
📍 Delhi