Job Purpose
Responsible for assisting the Senior Manager in managing the Fraud control operations and taking initiatives as per the SLA pertaining to the assigned verticals in Operations / Accounts departments to ensure smooth and timely resolution of issues in line with regulatory,
organizational and compliance expectations. Also to identify and analyse compliance risk in the operational activities & to contribute to the improvement and strengthen BSLI s operation
functions processes and procedures.
Job Context & Major Challenges
Job Context / Job Challenges:
Job Context: Responsible for assisting the Senior Manager in managing the Fraud control operations and taking initiatives as per the SLA pertaining to the assigned verticals in Operations / Accounts departments to ensure smooth and timely resolution of issues in line with regulatory, organizational and compliance expectations. Also to identify and analyse compliance risk in the operational activities & to contribute to the improvement and strengthen BSLI s operation functions processes and procedures. Job Challenges:
Managing a significant increase in Frauds, particularly in fake claims due to high repudiations Overcoming constraints in terms of the accuracy of data available in our systems While investigating/analysing various cases, there is no consolidated window containing all information: different systems need to be accessed across the organization Constraints in terms of receiving timely & qualitative responses on cases under investigation from agents/ channel partners and other functions Ensuring adequate mind space especially among sales force & agents on adherence to regulatory/organisational compliance requirements in order to create a fine balance between quantity & quality of business Constraints in tracing the concerned sales persons as they leave the system bef ore the complaints are made Ensuring that the Company keeps pace with a quick
evolving regulatory environment & competitive market pract