Description
Job Title: Senior System Specialist (L3)
Location: Kochi, India (Onsite)
Permanent - Full Time
About us:
Cyncly is a global technology powerhouse with 2,800+ employees and 70,000+ customers across 100+ countries and 46+ offices. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content.
Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.
Cyncly offers over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.
Cyncly is now embarking on an exciting journey as we continue to expand through solid organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.
About the Role
The IT Operations Engineer at L3 role is a senior, technical role responsible for maintaining stability, high availability, and performance of Cyncly's critical production infrastructure including all the on-prem and cloud hosting. This role serves as the 3rd escalation point (Level 3) for complex operational incidents. The Engineer will utilize deep systems knowledge to proactively identify and resolve issues, manage monitoring systems, and lead maintenance projects. The Engineer will strictly adhere to ITIL processes, leveraging Freshservice as the core platform for Incident, Problem, and Change Management. The ideal candidate brings deep domain expertise across Microsoft technologies including Active Directory, Azure AD (Entra ID), and Microsoft Intune, alongside strong hands-on experience with vir
📌 Senior System Specialist (Kochi)
🏢 Cyncly
📍 Kochi