Job Summary:

We are looking for a dynamic and experienced Process Trainer
to support our Insurance Sales process within a BPO environment. The candidate
will be responsible for designing, delivering, and evaluating training programs
to enhance sales performance, product knowledge, and customer interaction
skills.

Key Responsibilities:
- Conduct
current hire training (NHT) for insurance sales processes
- Deliver
refresher training sessions based on performance gaps
- Train
agents on product knowledge, sales techniques, and compliance requirements
- Monitor
and evaluate trainee performance through assessments, mock calls, and role
plays
- Collaborate
with Quality and Operations teams to identify training needs
- Develop




training materials, SOPs, and process documentation
- Track
and report training effectiveness using KPIs (conversion rate, AHT, etc.)
- Ensure
adherence to regulatory and compliance standards in insurance sales
- Stay
updated with process changes and industry trends

Requirements
Required Skills & Competencies:
- Strong
understanding of insurance products.
- Proven
experience in sales training within a BPO or contact center
- Excellent
communication and presentation skill

📌 Process Trainer (Malad West)
🏢 KV OneSourceHR
📍 Malad West