We’re hiring International Voice Process Associates in Bangalore – Adugodi (near Koramangala).
This is a full-time, work-from-office role with rotational shifts and growth opportunities in customer experience and inbound sales.
Job Role
You’ll be the first point of contact for international customers, handling inbound voice interactions.
Your responsibilities include:
- Answering inbound international customer calls
- Resolving customer queries, complaints, and escalations professionally
- Ensuring quick and effective resolutions within SLA timelines
- Identifying opportunities for upselling and cross-selling relevant products/services
- Handling dissatisfied customers with empathy and confidence
- Accurately documenting customer interactions in CRM systems
- Working closely with internal teams to close issues efficiently
- Meeting quality, customer satisfaction, and sales conversion targets
Job Details at a Glance
- Location: Bangalore – Adugodi (Near Koramangala)
- Mode: Work From Office
- Industry:
BPO / International Customer Support / Voice Process
- Shift: Rotational
- Payroll: 2Coms Consulting Pvt. Ltd.
Compensation & Benefits
- Salary: Up to ₹48,000 CTC (based on experience & interview performance)
- Provident Fund (PF)
- Both-way cab facility
- Performance-driven environment with transparent growth paths
Ideal Candidate Traits
- Customer-focused and solution-oriented
- Target-driven with strong ownership mindset
- Confident communicator and active listener
- Strong multitasking and time management skills
- Team player who adapts quickly to change
Requirements
Eligibility Criteria
Please confirm if you meet the following:
- â 0.7months to 7yrs experience in International Voice Process (Customer Support or Sales)
- â Exposure to inbound sales / upselling / cross-selling preferred (Not mandatory)
- â Comfortable speaking to international customers
- â Excellent English communication skills (verbal)
- â Ability
📌 International Voice Process for MNC- Bangalore (Bengaluru)
🏢 2COMs
📍 Bengaluru
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