Responsibilities
Revenue Growth:
Drive business growth through strategic tie-ups with corporates, achieving revenue targets for Pranaam and Porter Services at large assets.
Achieve revenue targets for Pranaam and Porter Services at large assets by leveraging strategic partnerships and business development initiatives.
Customer Experience Management:
Lead initiatives to continuously enhance and maintain high service quality and guest satisfaction by overseeing guest experience and service delivery for Pranaam Services. Develop feedback mechanisms to capture customer insights and use them to drive service improvements.
Stakeholder Management:
Expand business networks and opportunities and build and maintain strong relationships with corporates, hotels, and travel agents to expand business networks and create current opportunities.
Operational Management:
Ensure operational efficiency by maximizing resource productivity, optimizing staff rostering, and effectively managing duty allocation to enhance performance.
Oversee daily operations of the Pranaam service,



ensuring adherence to Standard Operating Procedures (SOPs), regulatory requirements, and high standards of service delivery.
Feedback and Improvement:
Implement feedback management and continuous process improvement, monitoring the voice of customer (VoC) and gathering valuable customer insights for better service.
Quality Assurance and Compliance:
Ensure all Pranaam services meet quality standards and comply with relevant local and international regulations.
Develop and implement quality assurance frameworks, including regular audits, to maintain service excellence and compliance.
Contingency Crisis Management:
Lead the response to any operational disruptions, emergencies, or customer complaints, ensuring swift and effective resolution while maintaining service quality.
Develop contingency plans and train the team to handle various scenarios to minimize impact on customers.
Data Analysis and Reporting:
Use data-driv

📌 Assistant Manager (Mumbai)
🏢 Adani
📍 Mumbai