Role Summary

The Rental Supervisor – Front End is
responsible for ensuring a seamless customer experience at the hub across
vehicle pick-up, drop-off, and day-to-day front-end rental operations. The role
owns customer handling, documentation, payment reconciliation, and coordination
with internal teams to ensure high service levels, solid process adherence,
and smooth fleet handovers.

Key Responsibilities

· Manage all customer-facing
operations at the hub, including vehicle pick-up, drop-off, handover, and
return processes.

· Ensure a smooth and
professional rider onboarding experience, including KYC verification,
contract execution, and customer briefing.

· Maintain accurate
customer records, rental documentation, and transaction logs in line with
company processes.

· Handle payment
collections, outstanding settlement follow-ups, and reconciliation at the
time of vehicle return.

· Coordinate with the
warehouse, service, and risk teams to ensure vehicle readiness and timely service
delivery.

· Monitor compliance with




front-end SOPs and ensure that all customer interactions are handled as per defined service
standards.

· Take customer feedback
and assess the key customer pain points regarding the rental and other services

· Track and report key
operational metrics such as on-time delivery, turnaround time, pending
payments, customer issues, and handover quality.

· Support implementation of process
improvements to enhance customer experience and operational efficiency

· Perform other duties
and operational tasks as assigned to support changing business requirements and
ensure smooth day-to-day operations.

Requirements
Requirements
- Graduate in any discipline.
- Experience in working in the two wheeler
/ four wheeler industry (preferably in sales)
- Strong customer handling and
communication skills especially in taking feedback and handling high
stress situations such as customer disputes.
- Good coordination and problem-solving
abilities.
- Co

📌 Rental Supervisor (Bengaluru)
🏢 Drivex Mobility
📍 Bengaluru