Job Purpose
“This position is open with Bajaj Finance ltd.”
• Managing the processing of Two-Wheeler business disbursement process. Publishing & tracking of MIS.Duties and Responsibilities
PRINCIPAL ACCOUNTABILITIES
(Accountabilities associated with the job)
Project and Initiatives:
• Driving the QC process of Two Wheeler business for cases submitted to Ops by sales through the QC users in Branches
• Ensuring timely completion of the QC process with desired quality
• Tracking the document movement from Sales to Branch Ops to Back-office
• Coordinating with the back office team to ensure the documents are delivered at the out-sourced partner for further processing and storage
• Engaging & Liaison with PMO & IT. to provide resolution of the issues / escalations raised by branches
• Publishing & Tracking of multiple MIS on set frequency and for better control over each activity
• Communication / new process download to branches
• Follow up with internal stakeholders such as IT/PMO for AOP project delivery, System enhancement
• Communication / recent process download to branches
Monitoring and Tracking:
• Tracking MIS on Quality of file processed, issued reported and follow up to ensure high standards are achieved and maintained.
• Formally assesses branch management during visits on both functional and location control parameters.
• Ensuring focus on each branch to ensure all branch targets are met
• Maintaining manpower count as per guidelines and alerts regional managers in case of abnormal counts
• Forecasts manpower requirements and recommends hiring or downsizing accordingly.
• Monitoring compliance and audit reports to ensure closure and implementation of preventive measures.
• Ensuring policy and process adherence for all products and services.
• Tracking the document movement from Sales to Branch Ops to Back-office
• Publishing & Tracking of multiple MIS on set frequency and for better control over each activity