Description

Position: Lead Software Engineer, SRE, Warehouse Management Systems

The WMOS Production Support Lead plays a critical role in maintaining, troubleshooting, and optimizing the Manhattan WMOS (Warehouse Management Open Systems) application in a high-availability production environment. The role requires deep technical expertise in WMOS, solid problem-solving skills, and leadership abilities to manage support teams, coordinate with stakeholders, and ensure minimal downtime in warehouse operations.

Key Responsibilities

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Lead L2/L3 support for Manhattan WMOS and related warehouse applications.

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Work with Engineering and Architecture teams to design scalable, high-performing solutions for WMS and final mile .

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Lead root cause analysis and resolution for critical system issues, ensuring high availability and operational reliability.

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Build and enhance proactive monitoring, logging, and alerting mechanisms (e.g., ELK, AppDynamics) for improved system observability.

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Partner with Engineering, Product,



and Operations teams to prioritize and implement critical system improvements.

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Define and implement SOPs, automated workflows, and reporting frameworks to optimize daily operations.

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Ensure seamless inventory movement across DCs, resolving transfer discrepancies, EDI issues, and ASN challenges.

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Mentor engineers, lead technical discussions, and drive best practices for monitoring, troubleshooting, and performance tuning.

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Work closely with vendors (e.g., Manhattan, Savoye) to diagnose and resolve platform-related issues efficiently.

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Strategically plan and allocate system resources across OMS, WMS, and microservices to support business growth and peak readiness.

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Plan and execute DR drills for critical applications (TIBCO, Kafka, WMOS, OMS) while ensuring compliance with IT standards.

Required Skills & Qualifications:

Technical Expertise

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8+ year of overall experience as technologist with bachelor’s degree in Computer Science, Engineer

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