THE WORK: Discover the opportunity to make a meaningful impact through collaboration and problem-solving. You will perform independently and become a subject matter expert while actively contributing to discussions and offering solutions to work-related challenges. This role will embrace the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment. We look forward to welcoming your enthusiasm and fresh perspective.

Ensure production systems are available and operating according to defined Service Level Agreements.
Drive incident and outage resolution and maintain clear communication throughout the process.
Facilitate the restoration of service to the production setting efficiently and effectively.
Establish and maintain disaster recovery procedures to safeguard critical operations.
Oversee data retention practices to ensure compliance and reliability.

HERE'S WHAT YOU WILL NEED:

Beginner proficiency in Service Desk Management.
Intermediate proficiency in Service Desk Voice Support.




A minimum of 1 of experience in relevant related skills.
Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Intermediate problem solving skills.
Beginner communication skills.
Intermediate customer service skills.
Beginner analytical thinking skills.
Intermediate multitasking skills.

About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cl

📌 ISS95 - Infra Tech Support Practitioner Copy 06 (Bengaluru)
🏢 Accenture
📍 Bengaluru