Cloud Operations AI Engineer

Job Description

Chance Summary:

Upland is hiring a Cloud Operations AI Engineer to help modernize how we operate SaaS applications in AWS. This is a hands-on hybrid role that combines cloud operations, DevOps, and AI-enabled engineering. You will work closely with developers and operations teams to use tools such as GitHub Copilot, AWS Bedrock, and Claude-based assistants to troubleshoot production issues, automate repetitive work, and improve reliability, performance, and availability across our product portfolio.

The ideal candidate has experience operating production SaaS systems on AWS and knows how to apply AI responsibly to accelerate troubleshooting, reduce manual effort, and improve service resilience. This person is comfortable working across infrastructure, automation, observability, and developer collaboration and can turn operational pain points into scalable improvements.

What would you do?
- Partner with developers and Cloud Operations teams to troubleshoot production issues and improve service reliability.
- Use GitHub Copilot,



AWS Bedrock, Claude-based tools, and related AI capabilities to accelerate troubleshooting, scripting, and automation.
- Automate manual operational work, including health checks, remediation, reporting, deployment support, patching, and recurring maintenance.
- Improve performance, availability, scalability, and observability across AWS-hosted SaaS environments.
- Contribute to incident response, root cause analysis, corrective actions, and operational documentation.
- Administer complex Microsoft-based web hosting configuration components, including Windows Server configuration, .NET framework, IIS web sites, and SQL Server database servers.
- Create and maintain runbooks, automation documentation, and system configuration records.
- Participate in on-call support for customer-facing SaaS environments and serve as an escalation point for complex issues.
- Promote responsible AI practices

📌 Cloud Operations AI Engineer (India)
🏢 Upland Software
📍 India