Innofied is looking for Customer Care Executives with excellent written and verbal communication skills. The ideal candidate must have exceptional relation building skills and must be self-starters possessing the ability to excel in a fast-paced environment.
- Communicating with customers through various channels.
- Ensure customer satisfaction and provide professional customer support.
- Guiding new customers through the onboarding process.
- Acknowledging and resolving customer complaints in a timely manner by coordinating with relevant stakeholders.
- Ensuring compliance for internal and external projects.
- Record and document customer interactions in a clear and organized manner.
- Possessing excellent product knowledge to enhance customer support.
Requirements
Requirements:
- Robust written and oral communication skills is a must.
- Proficiency in MS Office / Google suite, with working knowledge of CRM platforms
- Proficiency in maintaining CRM and creating time-based reports.
Must Haves:
- Excellent English communication skills (verbal and written)
- Proficiency in Word, Excel, and Presentation skills
- Negotiation Skills
- Possess appropriate business acumen to excel in the field of customer service.
Benefits
- Flexible Work mode
- Medical Insurance
- Provident Fund
- Learn from top industry experts