Key Responsibilities
- End to End closure of customer email/ Grievance
- Coordination with respective team for closure of the cases
- Coordination with departments and sharing of RCA
- Monthly presentation of MIS/PPT
- Preparation and Updation of SOP’s
- Process improvement
- Handling cancellation process
Key Performance Indicators
Technical Skills:
- Resolution of customer escalations & Complaints within TAT
- RCAs and Improvement in the processes to control escalations
- Improvement in customer request resolution %
- Cancellation of cases within TAT
Key Skill Required
- Customer centric attitude
- Excellent communication skills
- Coordination skills
- Team and coordination skills
Additional Role Details
Work-Schedule
5 Days/week
Hiring Local/Pan-India Candidates
Local Candidate
Additional Comment (if any)
-
📌 Operations - Customer Service - TS - Hyderabad - BACL (India)
🏢 Bajaj Auto
📍 India
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