Responsibilities
- Provide L2 support for VMware Horizon VDI, Azure Virtual Desktop (AVD), and Windows 365 environments.
- Manage and maintain VMware Horizon infrastructure, including desktop pools, golden images, user assignments, and application delivery.
- Perform VDI provisioning, image management, updates, and lifecycle management activities.
- Troubleshoot and resolve VDI-related incidents, including login issues, profile corruption, session disconnects, printing issues, and application performance problems.
- Monitor VDI setting health, performance, and capacity to ensure optimal end-user experience.
- Execute VM sizing, resource allocation, capacity planning, and performance optimization activities.
- Support VMware ESXi hosts, including firmware, BIOS, driver upgrades, maintenance mode activities, and cluster remediation.
- Assist with VMware Horizon upgrades, migrations, and infrastructure enhancement projects.
- Support Azure Virtual Desktop and Windows 365 environments, including host pool management, image deployment, user provisioning, and troubleshooting.




- Coordinate with SCCM, Intune, and Endpoint Management teams for application deployment, patching, compliance, and software distribution.
- Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
- Participate in incident, problem, and change management activities in accordance with ITIL processes.
- Maintain technical documentation, operational procedures, and knowledge base articles.
- Collaborate with infrastructure, network, security, and application teams to resolve complex issues.
- Provide operational handover, status updates, and technical support during maintenance and project activities.
- Ensure service levels (SLAs) are achieved and customer satisfaction is maintained.

Qualifications
Experience
- 4–10 years of experience supporting VMware Horizon VDI environments.
- Hands-on experience with Azure Virtual Desktop (AVD) and/or Windows 365.
- Experienc

📌 VDI Support Engineer (Pune)
🏢 Zensar Technologies
📍 Pune