Overview

Role Overview
Waters is seeking a skilled Senior ServiceNow Developer to design, configure, and support solutions across the ServiceNow platform, with a strong focus on IT Service Management (ITSM) and related enterprise modules. This role will work closely with stakeholders to gather requirements, perform systems analysis, and deliver scalable solutions that improve service delivery, user experience, and operational efficiency, while leveraging out-of-the-box platform capabilities wherever possible.

Responsibilities

Key Responsibilities
ServiceNow Development & Configuration: As a member of the ServiceNow Development team:
- Design, configure, and implement workflows, business rules, UI policies, script includes, client scripts, and integrations within ServiceNow.
- Configure and enhance core ITSM modules, including:
- Incident
- Problem
- Change
- Request / Service Catalog
- CMDB
- Develop, maintain, and enhance Service Catalog items, including forms, workflows, approvals, and integrations.
- Build and support solutions aligned with business and IT requirements,



prioritizing out-of-the-box functionality and platform best practices.
- Support platform upgrades, testing, and continuous improvement initiatives.
- Troubleshoot and resolve platform and application issues, leveraging log analysis, script debugging, and integration failure triage.
- Participate in Proof of Concepts (POCs) to evaluate current platform capabilities.

Requirements Gathering & Systems Analysis
- Partner with stakeholders (IT, business teams, and vendors) to gather, analyze, and document requirements.
- Translate business needs into scalable ServiceNow solutions using standard platform capabilities.
- Conduct systems analysis, including process mapping, gap analysis, and solution design.
- Provide recommendations to improve workflows, automation, and service delivery while minimizing deviations from standard functionality.

Integration & Automation
- Develop and maintain integrations

📌 ITSM Lead Engineer, Software Development (Bengaluru)
🏢 waters
📍 Bengaluru