Description
Fault management Engineer is monitoring the network , identifies the network related faults , do the field dispatch and service desk related activities. Also is doing the first level investigation of the fault/incident or problem and localization of the failure area (e.g. network, infrastructure etc.). The failure resolution (“known errors”) is within the responsibility of this role, too.

Responsibilities

• Undertakes function through analysis of status or performance indicators makes independent judgments, decisions and recommendations and solves a range of individual or commonly recurrent abnormalities through knowledge and technical experience.

• Liaises, and takes leadership from an MS real-time and day-to-day, end-to-end delivery perspective, with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customer's organization for individual incidents, problems, changes or risks.





• Provides informal guidance and support to current team members with regard to the procedures to follow and the specific tasks required to perform the job effectively..

• May coach and provide on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions, particularly where the function is performed on a 24x7 basis, .

• May monitor the set of CR’s received by the functional team, taking corrective action if there is a risk to, or breach of agreed service levels, including through the re-prioritization of work and / or engagement of additional temporary resources..

Qualifications
You have:
- Bachelor’s degree or above in Computer Science Engineering, Electronic Engineering, Telecom or equivalent with 6-10 years of experience.
- Experience in designing and delivering solutions in IP-MPLS MP-BGP solutions: L2VPN, L3VPN.
- Hands-on experience & knowledge of Nokia Service Architecture.
- Detailed understan

📌 Fault Management Engineer 2 (India)
🏢 Nokia Global
📍 India