Role: Operations Manager
Location:Thane, Mumbai
Work from Office, Mon-Sat

Role Overview:
We are looking for a highly driven Operations Manager to lead and streamline our day-to-day operations in a fast-paced startup environment. This role requires someone who can build processes, manage cross-functional teams, and drive operational excellence with a strong ownership mindset.
Key Responsibilities
- Manage end-to-end operations ensuring smooth execution across functions
- Set up tools and design scalable processes to improve efficiency and productivity
- Drive data-driven decision-making through MIS, dashboards, and performance tracking
- Collaborate with internal stakeholders (Sales, Product, HR, Finance) and external partners
- Lead and manage teams, ensuring high performance and accountability
- Solve operational challenges with a proactive and execution-focused approach
- Take ownership across multiple functions and operate beyond defined roles when required
- Lead, mentor, and manage teams with maturity and empathy, fostering a high-performance culture




- Proactively identify and resolve operational challenges with a strong problem-solving and execution mindset
- Take ownership across functions, demonstrating flexibility and adaptability in a dynamic startup environment
- Ensure a strong focus on customer success, improving overall experience and handling escalations effectively
- Maintain flexibility in working hours based on business needs and operational priorities
- Build a positive team environment through effective people management and interpersonal skills

Requirements
Preferred Qualifications
- Prior experience in a startup or high-growth environment
- Exposure to operations tools / CRM / project management platforms
- Proven track record of process improvements and impact-driven results

Perks
- Opportunity to build and scale operations from the ground up
- Work closely with leadership and decision-makers
- High ownership, fast growth, and dynamic wo

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