• Follow up with
customers regarding past-due payments
• Update client
billing information
• Maintain
documentation for compliance reporting and audit
Core Competencies
• Customer Centric
o Consistently aware of how work product impacts customer
value and experience and works with intensity to optimize customer value and
experience. Able to identify barriers and inefficiencies impacting customer
value.
• Effective Teamwork
o Keen ability to collaborate with a diverse set of
colleagues – often under pressure – to accomplish business objectives and
deliver customer value. Able to identify – and correct – the issues degrading
the success of teams.
• Personal Leadership
o Consistently delivers high-quality individual results,
and when problems are encountered, able to be self-reflective and identify new
ways of working to accomplish individual objectives. Solid level of personal
accountability. Invests time and energy into professional development.
Routinely takes the initiative to solve challenges and capitalize on business
opportunities.
• Planning and
Organizing
o Able to clearly identify the work that needs to be done
and the order in which the work needs to be completed to generate the desired
result. Consistently able to foresee challenges and barriers to success and
then effectively develops – and implements – actions to accomplish objectives.
• Effective
Communications
o Able to organize thoughts to communicate to colleagues
concisely and accurately and, as needed, management. Oral and written
communications are qualified and appropriate for the setting and the
audience.
Company Values
• Integrity
o Doing the right
thing – the first time. Honoring and keeping commitments.