Job Description:

Job Title: Customer Support Executive (Night Shift)
Company: Speed Global Solutions
Shift: Night Shift (5 working days (8PM TO 5AM), Saturday and Sunday Fixed Off)
Typing Speed- 30WPM
Location: H169, Sec.63 Noida (201301)
Salary: 28K to 38K in hand
Key Responsibilities:
• Customer Assistance: Assist passengers with flight bookings, cancellations, changes, and inquiries related to travel arrangements via phone support.
• Problem Resolution: Address and resolve customer complaints, issues, and service disruptions in a timely, courteous, and professional manner, ensuring customer satisfaction.
• Flight Information: Provide accurate and up-to-date information regarding flight schedules, delays, cancellations, and gate changes.
• Travel Policies: Explain Delta’s policies on baggage, ticketing, refunds, seat reservations, and travel documentation to customers clearly.
• Support in Crisis Situations: Provide assistance during emergencies, weather disruptions, and other operational challenges, offering the best possible solutions for passengers.




• Collaborate with Teams: Work closely with other departments like Reservations, Baggage, and Operations to resolve complex customer issues effectively.
• Documentation: Accurately record customer interactions and issues in the system, maintaining comprehensive case files and following up as needed.
• Customer Feedback: Gather customer feedback to improve service quality and provide insights to the management team on recurring issues or areas for improvement.
• Continuous Learning: Stay updated with Delta’s latest services, policies, and promotions to offer passengers the most relevant and accurate informat

Requirements:
• Experience: 0-2 years of customer service experience, preferably in the travel or airline industry.
• Communication Skills: Excellent written and verbal communication skills, with a clear and friendly tone when interacting with passengers.
• Problem-Solving Abilities: Robust analytical and probl

📌 Customer Support Executive (Noida)
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