Job Description:

Job Title: Assistant Manager – IT Support
Department: Information Technology
Industry: Food & Beverages / Manufacturing
Location: Parel-Mumbai
Reports To: Senior IT Support Manager / Head of IT
Employment Type: Full time

Job Summary:
The Assistant Manager – IT Support is responsible for managing IT support operations across manufacturing units, warehouses, and corporate offices. This role ensures the stability and efficiency of IT systems critical to production, quality, and logistics. A key requirement is a minimum of 2 years of hands-on experience with Microsoft Dynamics 365 & related business operations, particularly in modules relevant to manufacturing, supply chain operations, and finance.

Key Responsibilities:
- Lead the IT support function across manufacturing plants, warehouses, and corporate offices, ensuring high availability of business-critical systems.
- Provide second-level support and troubleshooting for Microsoft Dynamics 365, especially in manufacturing, inventory, and finance modules including user access, workflows, reporting,



and integration with other business systems.
- Troubleshoot and resolve complex issues related to ERP transactions, system integrations, and data inconsistencies.
- Coordinate with software development teams to support and maintain in-house developed applications and business support tools used in operations.
- Ensure uptime and performance of production-critical systems, including ERP, MES, SCADA, and plant automation interfaces.
- Coordinate with internal users to align IT support with operational and compliance needs.
- Train users on Microsoft Dynamics 365 and other enterprise applications.
- Monitor system logs, performance metrics, and alerts to proactively identify and resolve potential issues.
- Manage IT support ticketing systems, ensuring timely resolution and root cause analysis of recurring problems.
- Support business continuity planning and disaster recovery strategies for critical IT system

📌 Assistant Manager – IT Support (Mumbai)
🏢 MUMBAI ROZGAAR
📍 Mumbai