Job Description:
Description:

Are you passionate for IT topics and interested in operating and improving the Applications’
Portfolio of our customer?

We are looking for an experienced IT Operations Specialist familiar with ITIL processes and KPIs
and a broad Knowledge of Information Management. You will work in a highly motivated,
international team and in close contact with the business and supporting the external partners.

You should be open to new experiences and challenges in an agile, international and
multicultural environment.

Needs to follow the software development & operations processes by using dedicated tools and ensuring the on-time, quality delivery of software releases independently.

Qualification & Experience:
Engineering graduate
3-5 years of experience in overall IT exp
- 2-4 years VDI troubleshooting (VMware, Horizon, Citrix)
- 3-5 years Good Hands-on experience on IT Operations
- 3-5 years of experience in Incident, Problem, Change Management and Knowledge Management
- 2-4 years of Business process analysis




- 1-2 years of subcontractor management experience

Certification in ITIL
Agile/ Protected project methodologies
Knowledge of data exchange preferred tools like sharepoint, I-Share, AO Docs..
Experience on application support and maintenance, bug fixes, L2 & L3 support for software products.
Experienced in collaborating with internal and external stakeholders transnationally
Preferred skills like Change Support, Documentation Production, Eco-design of Digital Services, Export Control Basics
Quality management awareness

Responsibilities:
- Perform root cause analysis for critical incidents & trend analysis for proactive measures
- Report in Airbus defined template and fill all details
- Individual & proactive Way of Working. Experienced in collaborating with internal and external stakeholders, adaptation and learning of the business processes speak of the customer especially around AIRBUS PLM application.
- Autonomy with excellent communicatio

📌 IT Operations Specialist (Bengaluru)
🏢 Airbus
📍 Bengaluru