Description
Team Manager – US Outbound Sales Process
Role Purpose-
The Team Leader – US Outbound Sales is responsible for day-to-day delivery, people performance, and quality governance of an outbound sales pod supporting the US market. The role acts as the execution bridge between strategy and the sales fl oor, ensuring targets, compliance, customer experience, and agent effectiveness are consistently achieved.
This position demands a hands-on leader with strong outbound sales acumen, data interpretation skills, and the ability to coach agents in a fast-paced night-shift environment.

Role Snapshot
● Function: Outbound Voice – Current Customer Acquisition (US Market)
● Reporting To: Operations Manager / Senior Operations Manager
● Team Size: 20 Agents (plus Sr. Agents, as applicable)
● Stakeholder Interface: QA, Training, WFM, MIS, HR, Dialer & Client Ops Teams

Core Responsibilities-
1. Performance Ownership & Governance
● Own daily, weekly, and monthly performance of assigned team against revenue, productivity, and quality KPIs.
● Translate campaign goals and OKRs into clear,



actionable targets for agents.
● Run daily huddles, call calibrations, and performance reviews with structured follow-ups.
● Identify performance gaps early and drive corrective actions through coaching and monitoring.

2. Campaign Execution & Dialer Discipline
● Execute outbound campaigns as per approved scripts, lists, and dialer strategies.
● Ensure strict adherence to dialer utilization, dispositioning, callbacks, and compliance norms.
● Partner with WFM to manage attendance, shrinkage, and real-time staffing adjustments.
● Provide feedback on list quality, pitch effectiveness, and contactability trends.

3. Lead Funnel & Conversion Management
● Ensure zero lead leakage across allocation, recycling, and final disposition.
● Track conversion ratios at each funnel stage and drive focused improvements.
● Coach agents on improving connect-to-conversion and appointment quality.
● Escalate funnel

📌 Team Leader (Zirakpur)
🏢 SKYSUN
📍 Zirakpur