OIA Global provides customers with an unparalleled suite of scalable and adaptable supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.

Summary: Senior Operations Specialist

The position oversees and coordinates ocean freight forwarding activities for West region, ensuring smooth shipment processes and compliance with maritime regulations. Reporting directly to the Branch Manager, this role manages relationships with shipping lines, carriers, and customers, proactively addressing operational challenges to enhance service quality and operational efficiency.

Job title: Senior Operations Specialist

Location: Mumbai

Department: Ocean Operations

Reports to: Branch Manager – Mumbai





Duties and Responsibilities:
- Manage end-to-end ocean freight operations, including cargo booking, vessel scheduling, shipment tracking, and documentation handling.
- Act as the primary point of contact for customers by handling inquiries, processing orders, and providing timely and professional communication on shipment status.
- Proactively coordinate with shipping lines, carriers, overseas agents, and internal stakeholders to ensure smooth execution of shipments.
- Generate spot quotations, negotiate with carriers, and update customers and internal teams with the latest routing, pricing, and SOPs.
- Ensure accurate and timely data entry in CW1, including shipment job creation, event updates, and proper documentation in E-docs.
- Manage carrier bookings and shipping instructions (SI) submissions efficiently, ensuring adherence to timelines and operational priorities.
- Monitor shipments for potential delays

📌 Senior Operations Specialist (Mumbai)
🏢 OIA GLOBAL
📍 Mumbai