About Contiinex
Contiinex is a fast-growing Agentic AI startup, building private-cloud platform for enterprises in Healthcare Revenue Cycle Management. Our Agentic AI solution help RCM and healthcare provider organizations improve efficiency, and optimize costs. We are looking for a team member who is eager to learn, collaborate, and grow someone who takes ownership, supports the team, and pushes themselves to get better every day. At Contiinex, you’ll have the chance to work on meaningful AI implementations and shape solutions for global enterprises.
Website: www.contiinex.com
Position: Customer Success Engineer - AI Projects
Reporting To: Technical Manager
Location: Bangalore, India
Role Overview
We are seeking a Customer Success Engineer with solid technical expertise in AI projects to drive product delivery of voice-enabled customer service solutions. The ideal candidate will have hands-on experience in BFSI (Banking, Financial Services & Insurance) or Healthcare sectors,
with a proven track record of developing and deploying AI-powered customer service solutions.
Key Responsibilities:
Product Development & Engineering
● Design and develop AI-powered customer service solutions using Contiinex speech analytics and voice bot technologies
● Integrate Contiinex products into BFSI and Healthcare client eco-system
● Create and optimize voice bot workflows and attributes for customer interaction scenarios
● Develop Python-based applications and integrations for customer service automation
● Build and maintain speech analytics pipelines for customer interaction analysis
Client Engagement & Solution Design
● Work closely with US & India Enterprise clients to understand their customer service requirements
● Translate business requirements into technical specifications for AI-powered solutions
● Conduct technical demonstrations and proof-of-concepts for prospective clients
● Support pre-sales & integration activities wi