Job Summary
We are looking for a highly detail-oriented Email Specialist to support our Invoice Processing operations. You will serve as the first point of contact for invoices received through multiple client email inboxes. You will review and classify invoice emails, interpret invoice PDF documents, validate invoice details, apply client-specific Solution Notes, and process invoices according to documented procedures. This role requires solid analytical thinking, exceptional attention to detail, and the ability to make accurate, rule-based decisions while supporting US business hours.
Location: This is a remote opportunity – Candidate can work from anywhere in India
Job Timing: 03.00 PM to 12.00 AM IST (Indian Standard Time)
Responsibilities / Essential Functions
- Serve as the first point of contact for invoice-related emails received in designated client mailboxes.
- Monitor, sort, and organize incoming invoice emails across multiple client mailboxes (approximately 50 client accounts).
- Classify emails and place them into the appropriate folders or processing queues.
- Download, review, and interpret invoice PDF documents and images.
- Interpret client-specific Solution Notes and apply them accurately during invoice processing.
- Determine the correct invoice type (PO, Non-PO, or Reject) based on client guidelines.
- Validate invoice details including Purchase Order (PO) numbers, vendor information, Bill To address, DBA, and other required fields.
- Compare invoice details against client instructions to ensure accuracy and compliance.
- Determine the correct client/location based on the receiving email address and client-specific rules.
- Process all assigned invoices accurately within daily service-level expectations.
- Perform email sorting, document classification, and forwarding of exception cases.
- Apply client-specific processing rules using internal invoice processing applications.
- Identify incomplete or incorrect invoices and reject or return the