Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and contemporary methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.
Job Description
Publicis Sapient is looking for ServiceNow Developers to join our team of talented professionals and innovators. You will leverage your analytical thinking and technical expertise to design, develop, and implement robust ServiceNow solutions that address complex business challenges for our clients across diverse industries.
As part of our mission to drive digital transformation, you will play a key role in delivering scalable workflows, optimizing platform capabilities, and enabling seamless user experiences through well-engineered solutions and thoughtful innovation.
Your Impact OR Responsibilities:
Key Responsibility statement:
- Configure and support Event Management to process and correlate alerts from monitoring tools.
- Assist in implementing ITOM components (basic Discovery/Event rules) to improve infrastructure monitoring.
- Monitor event queues and alerts, ensuring timely triage and resolution of issues.
- Collaborate with support teams to fine-tune event rules, thresholds, and alert noise reduction.
- Perform basic troubleshooting of integration issues between monitoring tools and ServiceNow.
- Maintain documentation and follow standard processes for consistent event handling and operations.
Outcomes-based sta
📌 Senior Systems Engineer (Bengaluru)
🏢 PUBLICIS GROUPE
📍 Bengaluru
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