Network Development & Customer Experience (India)

Network Development & Customer Experience (India)

12 Aug
|
Bajaj Auto
|
India

12 Aug

Bajaj Auto

India

JD - L3 - Network Planning & Development

Job Title:

Manager Network Planning & Dev.

Job Code:

UB/ Manager ND&P;/L3

Function:

Vp (Network - UB)

Sub-function:

-

Reports to:

VP (Network - UB)

Office/Location:

Akurdi, Pune

1. JOB PURPOSE

1. Monitor & Expand Access in terms of Industry coverage & Geo Coverage.

2. Collate & disseminate Network health report periodically.

3. Continous improvement of processes in Dealer appointment , review & termination. 4. Implement processes to identify the 'weak' dealers & facilitate HO reviews for these dealers.L2

5. Implement relevant CI standards at touch points.

2. REPORTING RELATIONSHIPS

Reporting to

Direct Reports

VP (Network - UB)

NIL

3. INTERACTION WITH STAKEHOLDERS

Internal

External

Direct

ASM.RM.CH.Legal.BAL Corp Finance, Sales and Service teams, MC NPD

Dealer PP . Vendors. Dealer prospects

Indirect

HO support functions , CMU,

Terminated Dealers

4. JOB REQUIREMENTS

Educational Qualifications

Essential: Any graduate from a premier institute with field experience of 2-3 years

Desired:



Post graduate from a premier institute with field experience of 2-3 years

Work Exp

Min: 3

Max: 8

BU Specification

Preferably Automotive Segment, EV

5. KEY COMPETENCIES

Technical/Functional
- Understanding of Processes: Appointment . Termination.Replacement. Dealer Agreement . DA Renewal
- Understanding of BAL product offerings and relative market standing
- P&L; : Key elements of dealership operations - Key elements in success of a dealership - in IBU

-Key triggers for BAL CV business [& key challanges]

-Excel

Behavioural
- Continuously raise the bar
- Ensure results with speed
- Meet customer expectations

6. KEY RESPONSIBILITIES

• Coordinate with field , collate tehsilwise industry & suggest network plan.

• Coordinate with LOI holders & vendors for timely completion of Primary network plan.

• Release periodic reports of "Network plan vs actual " to Regions- location wise & coverage wise. • Identify 'B

📌 Network Development & Customer Experience (India)
🏢 Bajaj Auto
📍 India

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