As the Partner Experience Manager, you will play a pivotal role in cultivating positive relationships with our partners and ensuring their success within our solution. You will be responsible for managing the end-to-end partner experience, from onboarding to ongoing support, and driving initiatives to maximise partner satisfaction, retention, and expansion revenue. This role requires a combination of sales acumen, relationship-building skills, and a customer-centric mindset to drive partner strategy. Very close collaboration with the Partner Operations Specialist is key to this role’s success. Highly visible, customer-centric & strategic position to empower key Partners to continue to transform their business and meet their objectives. This role is crucial in driving strategy, adoption, renewals, and expansion within each of our partners.
Essential Job Duties and Responsibilities
Revenue Generation: Meet or exceed sales targets by driving partner engagement and facilitating the sales process from lead generation to deal closure.
Collaborate with partners to identify upsell and cross-sell opportunities and maximise revenue potential.
- Establish a project plan to expand the company's services to the entire customer base within assigned partners and turn on additional partner-consumed company services.
- Ability to comprehensively and expertly present and promote company offerings as well as outcomes associated with those offerings.
- Execute on all renewal and true-up/true-forward activities for the Company's services and offerings.
- Generate and execute MSAs, SOWs, and any other contractual agreements between the Company and our partners.
- Generate and maintain all sales forecasting in Salesforce.
- Prepare for and attend ongoing Sales meetings to provide projected revenue.
- Champion the voice of the partner within the organisation, driving cross-functional initiatives to enhance partner satisfaction and drive revenue growth.
- Quota-driven ro