We’re hiring a Client Delivery & Success - Senior Lead/Head for our client.
As the Client Delivery & Success - Senior Lead/Head, your responsibilities would be:
Provide end-to-end project execution, coordination, and technical expertise for building and maintaining IT solutions.
- Lead, inspire, and manage a dedicated team of 5-7 Application, Support, and Implementation engineers.
- Deliver high-quality application support services and efficiently resolve all types of client escalations within agreed SLAs and KPIs.
- Collaborate with internal technology stakeholders to deliver client solutions while providing robust project governance and documentation.
- Drive innovation and automation using AI tools, environmental parameter alerts, and data visualization to optimize client request tracking.
Requirements
- 10 to 15 years of experience,
ideally with a qualified background in the BFSI sector.
- Strong expertise in People Management and direct, hands-on Client Interfacing.
- Functional knowledge of UAT/SIT processes, basic PL/SQL, test scenario building, SOPs, and project management.
- Proven track record of managing client escalation processes and executing mission-critical implementations under tight timelines.
- Excellent English writing and speaking skills coupled with a resilient, ethical, and client-centric attitude.
- Ability to implement operational best practices and proactively collaborate with internal teams to build creative process improvements.
Benefits
- Gain hands-on leadership experience by managing and mentoring a specialised technical engineering team.
- Drive modern organisational intelligence by pioneering the implementation of AI tools and advanced visualization software.
- Take ownership of critical, high-impact project governance and delivery within the
📌 Senior Lead (Mumbai)
🏢 Vellstone
📍 Mumbai
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