Altisource is a leader in providing services and technology for the mortgage and real estate industries. With innovation as a guiding principle and a focus on compliance and exceptional service, we provide end-to-end solutions in origination and servicing, and offer online real estate platforms for consumers and investors.
If so, nice to meet you; Join the Application Support team at Altisource® and be part of the backbone that enables our business. Altisource® (NASDAQ: ASPS) is a leading provider of real estate transaction services.
Job Description
Job Description
WHAT YOU GET TO DO
- Handle inbound and make outbound calls, emails, and chats from real estate agents regarding their Equator account, password resets, and technical issues - these are warm leads, no cold calling
- Upsell real estate agents' current memberships for added value in receiving qualified leads for property listings
- Provide exceptional customer service by addressing inquiries promptly and efficiently
- Troubleshoot and resolve technical issues related to the Equator platform
- Conduct product demonstrations to showcase the advantages of Equator's services
- Maintain accurate customer records and update information in the CRM system
- Collaborate with the sales team to identify potential upselling opportunities
- Assist in the development and implementation of sales strategies to increase customer retention
- Generate and qualify leads
- Prepare and deliver regular reports on customer interactions, sales activities, and performance metrics
- Stay up-to-date with industry trends, competitor offerings, and Equator's product updates
- Participate in ongoing training to enhance product knowledge and customer service skills
Qualifications
Qualifications
Any Graduate with +3 years experience in sales support job preferred from Mortgage Domain.
Hands on experience in using software applications.
WHAT ABOUT YOU? You have...
- A Hunter mentality, eager to create and nurture a s
📌 Senior Specialist Sales Support (Bengaluru)
🏢 Altisource
📍 Bengaluru
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