Key Responsibilities:

â¢Collection Activities: Contact customers via phone, email, or mail to collect overdue

payments. Follow up on accounts that are overdue or in dispute.

â¢Customer Interaction: Handle customer inquiries and resolve issues related to payment

disputes or account status. Maintain a qualified and courteous demeanour in all

interactions. Document all customer communications and agreements accurately.

â¢Account Management: Monitor and manage a portfolio of accounts to ensure timely

collection. Review and update account information and status regularly. Prepare and

submit reports on collection progress and account status to management.

â¢Documentation and Reporting: Maintain detailed records of all collection efforts and

customer interactions. Generate and review reports on aged accounts, collection

activities, and payment trends.

â¢Collaboration: Work closely with other departments, such as Sales and Customer Service,

to resolve payment issues and support customer relationships. Participate in team





meetings and contribute to process improvement initiatives.

Requirements

Skills and Qualifications:â

⢠High school diploma or equivalent; associate degree or bachelorâs degree in finance, Accounting,

or a related field is a plus. â

⢠1-2 years of experience in collections, accounts receivable, or a similar role. â

⢠Strong communication and negotiation skills. â

⢠Ability to handle difficult conversations and manage customer relationships effectively. â

⢠Proficiency in accounting software and Microsoft Office Suite (Excel, Word, Outlook). â

⢠Ability to work independently and as part of a team.â

â

Preferred Qualifications:

â¢Prior experience in the solar/renewable energy sector.

â¢Knowledge of MNRE, DISCOM, and net metering procedures.

â¢Ability to work under minimal supervision and manage multiple customers/projects.

📌 Executive - Collection (Hyderabad)
🏢 Freyr Energy
📍 Hyderabad