We are launching a premium long-term mentoring program starting from Grade 8, focused on profile building, academic planning, and holistic student development. We’re looking for someone to own service delivery and lead a team of consultants.
The charter for this role will include:
- Own end-to-end service delivery for premium mentoring students from Grade 8 to Grade 12
- Design and manage personalised mentoring journeys covering academics, extracurriculars, competitions, leadership, and long-term profile building
- Act as the primary escalation point for parents; manage expectations and ensure a premium experience
- Lead, coach, and manage a team of mentoring consultants (allocation of students, performance tracking, regular reviews)
- Build and implement SOPs, playbooks, and quality benchmarks for consistent service delivery
- Conduct case reviews to ensure student progress aligns with long-term goals
- Work closely with Sales and Admissions teams to ensure smooth handover and expectation setting
- Collaborate with Product and Leadership teams to refine program structure, timelines, and offerings
- Track key delivery metrics such as student progress, retention, satisfaction (NPS), and consultant productivity
- Identify gaps in delivery and drive continuous improvement in mentoring quality and processes
Ideal Persona:
- 5–10 years of experience in education, mentoring, counseling, or premium services
- Prior experience managing service delivery teams (not just individual contributors)
- Solid understanding of IIndian education system (Grades 8–12), Competitive exams / holistic profile build
About Us
Our organization was established in 2015 with a mission to connect people to the world's best learning opportunities. We are the largest and most active online platform for international education. Today, our company is the largest community-driven online platform for international education.
We specialize in premium counselling se
📌 Under Graduate-Lead (Bengaluru)
🏢 RECEX
📍 Bengaluru
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