Job Description
Job Title: KHMS Intern
Location: GCC Ahmedabad
Department: GBS KHMS
Reports To: Assistant Manager - GBS KHMS
What is KHMS?
KHMS stands for Kraft Heinz Management System - our enterprise-wide framework for
driving Operational Excellence across Global Business Services (GBS). It is a structured
approach that ensures teams work in a standardized, disciplined, and outcome-driven
way, enabling efficiency, clarity, and sustainability in operations.
KHMS combines governance, capability building, and cultural transformation to create a
consistent way of working across all towers. It’s not just about processes, it’s about
empowering teams to deliver better, faster, and smarter.
Impact of KHMS
• Enterprise Transformation: KHMS is the backbone of how Kraft Heinz scales
operational excellence globally.
• Efficiency Gains: It reduces inefficiencies, strengthens controls, and improves
clarity in day-to-day operations.
• Leadership Influence: KHMS insights shape leadership decisions and strategic
priorities.
• Future-Ready Workforce: By embedding KHMS,
we build capabilities that prepare
teams for digital transformation and continuous improvement.
About the Role
The KHMS Intern supports Coaches in deploying, tracking, and sustaining KHMS practices
across teams. This role focuses on coordination, data management, and generating
insights to ensure smooth rollout and long-term adoption.
Key Responsibilities
• Collect and consolidate KHMS health check data; prepare reports, dashboards, and
perform trend analysis or KPI dashboards for leadership.
• Review responses for inconsistencies and track maturity progress.
• Coordinate with GPLs, Tower Leads, and Team Leads; follow up on actions and
ensure timely completion of deliverables.
• Send post-deployment communications, track homework, and maintain closure
records.
• Provide first-level support for IO App queries; track tickets and coordinate
resolution with internal/external teams.
• Assist in technical requirement gathe