Overview

Chi Networks, a Chicago-headquartered IT company with a strong presence in India, is seeking a proactive and customer-focused L1 IT Desktop Support Engineer to provide first-level technical support for end users and workplace technologies. The ideal candidate will troubleshoot hardware, software, network, and peripheral-related issues while ensuring smooth day-to-day IT operations.

Key Responsibilities & Skills Required
- Provide technical support for desktops, laptops, printers, monitors, and other peripherals.
- Troubleshoot and resolve issues related to Windows operating systems and Microsoft Outlook.
- Perform hardware and software installations, configurations, upgrades, and updates.
- Diagnose and resolve basic network connectivity and remote access issues.
- Support virtual desktop environments and remote support tools when required.
- Monitor server health and performance using standard monitoring tools.
- Provide conference room and A/V support, including projectors, video conferencing systems, microphones, and speakers.
- Respond to user requests through phone,



email, chat, and in-person support channels.
- Utilize ticketing tools, knowledge base articles, and vendor documentation for issue resolution.
- Escalate unresolved or complex issues to senior support teams or vendors.
- Maintain accurate documentation of incidents, resolutions, tickets, and support activities.
- Ensure timely communication and updates to users throughout the support process.
- Provide guidance to users on basic IT best practices and troubleshooting techniques.
- Stay updated with the latest desktop support technologies and workplace IT standards.
- Robust knowledge of Desktop Support & End User Support.
- Hands on experience with Windows OS Installations & Troubleshooting.
- Outlook configuration and troubleshooting skills.
- Hardware troubleshooting and PC/Laptop support experience.
- Knowledge of remote support tools, ticketing tools, and SLA management.
- Basic under

📌 Helpdesk Engineer (New Delhi)
🏢 Chi Networks India
📍 New Delhi