Key Responsibilities
- Install, configure,
upgrade, and troubleshoot Windows OS (Windows 7/10) and Microsoft Office
(2007–2022, O365).
- Provide support for
desktops, laptops, printers, and other peripherals in workgroup and domain
environments.
- Perform hardware
troubleshooting and replace components like RAM, HDD, SMPS, motherboard,
etc.
- Install and troubleshoot
applications, antivirus software, and resolve malware/virus issues.
- Configure and
troubleshoot Microsoft Outlook and email-related problems.
- Provide L1 and remote
support using tools like Any Desk, TeamViewer, VNC, etc.
- Handle basic networking
issues (LAN/Wi-Fi/IP configuration).
- Maintain IT assets and
inventory records.
- Support Active Directory
tasks such as user creation, password resets, and access issues.
- Perform preventive
maintenance of IT equipment.

Requirements
Key Skills Required:
- Handling 20–50 users for
desktop-related activities
- Graduate in IT or IT
certification
- Basic printer
troubleshooting knowledge
- Hardware replacement and
OEM warranty support knowledge
- Good email communication
and prompt user response skills
- Positive command over
English and Hindi

📌 Desktop Support Engineer (Mumbai)
🏢 Indus Systems & Services
📍 Mumbai