Desktop engineer (Pune)

Desktop engineer (Pune)

12 Aug
|
KPOINT
|
Pune

12 Aug

KPOINT

Pune

- Serve

as the first point of contact for IT support requests via phone, email,

and ticketing system (e.g., ServiceNow, Jira, Freshservice).
- Diagnose

and resolve incidents related toWindows/macOS, Microsoft Office

365, Teams, Outlook, and other business applications.
- Troubleshoot

basic hardware issues (Laptops, Desktops, Printers, Scanners, and

Peripherals).
- Provide

remote support using tools like TeamViewer, AnyDesk, or RDP.

Requirements
- Troubleshoot

basic network connectivity issues (LAN, Wi-Fi, VPN, DNS, DHCP).
- Assist

in patching network ports and cable management at user desks.
- Support

video conferencing equipment (Zoom Rooms, Microsoft Teams Rooms) for

meetings.

📌 Desktop engineer (Pune)
🏢 KPOINT
📍 Pune

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