Career Category
Engineering
Job Description
ABOUT AMGEN
Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.
ABOUT THE ROLE
Role Description:
The SAP Serialization Support Analyst is responsible for supporting, monitoring, and enhancing SAP serialization processes across manufacturing, distribution, and order-to-cash flows. This role ensures compliance with global regulatory requirements (DSCSA, EU FMD, etc.) and supports business continuity across plants and distribution networks.
The analyst serves as a functional and technical SME for SAP Serialization and TraceLink integration, ensuring secure system performance, regulatory compliance, and seamless data exchange between SAP and external serialization platforms.




Roles & Responsibilities:
- Provide Level 2/Level 3 support for SAP serialization (ATTP) integrated with TraceLink system incidents and service requests.
- Support SAP modules including:
- SAP ATTP (Advanced Track & Trace for Pharmaceuticals)
- SAP ECC / S/4HANA (SD, MM, LE, OTC integration)
- SAP ICH (Information Collaboration Hub), where applicable
- Monitor and troubleshoot:
- IDocs
- RFC connections
- Web services
- Background jobs
- Batch processing failures
- Provide operational support for TraceLink serialization platform.
- Troubleshoot SAP–TraceLink interface failures.
- Monitor outbound and inbound message flows between SAP and TraceLink.
- Support serial number provisioning, EPCIS message handling, and compliance reporting.
- Coordinate issue resolution involving third-party CMOs and external trade partners connected via TraceLink.
- Validate data consistency between SAP

📌 Sr Associate SAP Analyst (Hyderabad)
🏢 AMGEN
📍 Hyderabad