Innofied is looking for Customer Care Executives with excellent written and verbal communication skills. The ideal candidate must have exceptional relation building skills and must be self-starters possessing the ability to excel in a fast-paced environment.

Job Responsibilities:
- Communicating with customers through various channels.
- Ensure customer satisfaction and provide professional customer support.
- Ensure effective communication and collaboration between team members, departments, and end clients
- Guiding new customers through the onboarding process.
- Acknowledging and resolving customer complaints in a timely manner by coordinating with relevant stakeholders.
- Ensuring compliance for internal and external projects.
- Record and document customer interactions in a clear and organized manner.
- Maintain project documentation, including project plans, schedules, meeting minutes, and reports.
- Possessing excellent product knowledge to enhance customer support.

Requirements
Requirements:
- Solid written and oral communication skills are a must.




- Proficiency in MS Office / Google suite, with working knowledge of CRM platforms
- Proficiency in maintaining CRM and creating time-based reports.
- Knowledge of Web/Mobile Development Technologies (preferred)
- Experience of Project Management Tools like Basecamp, Zoho Projects (preferred).

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Must Haves:
- Excellent English communication skills (verbal and written)
- Proficiency in Word, Excel, and Presentation skills
- Negotiation Skills
- Possess appropriate business acumen to excel in customer service.

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Benefits
Work with a team that loves creating amazing product experience for people all around the world.

Work in a place where ideas are appreciated, leadership is applauded, curiosity is nurtured and growth is in abundance.
- Flexible working: 5 days working & Flexible working hours. We offer you the opportunity to work flexible to help you achieve a work/life balance while meeting the high demands

📌 Customer Care Executive (Kolkata)
🏢 Innofied
📍 Kolkata