Job Summary:

We are seeking a detail-oriented
and customer-focused Order Management Executive to manage the end-to-end
order fulfilment process, ensuring accurate order processing, timely
deliveries, and exceptional customer service. The successful candidate will
coordinate with clients, vendors, warehouse teams, and logistics providers to
ensure smooth order execution while maintaining high levels of accuracy,
efficiency, and customer satisfaction.

Key Responsibilities

Order Processing &
Administration
- Receive, review, and process customer orders
through various channels, including email, phone, and online platforms.
- Verify order details, pricing, product
configurations, and delivery requirements before processing.
- Ensure all orders are accurately entered into the
system and processed within established timelines.
- Maintain and update order records, customer
information, and transaction details.

Customer Service &
Communication
- Serve as the primary point of contact for clients
regarding order-related inquiries.
- Provide regular updates on order status, delivery




schedules, and shipment tracking information.
- Address customer concerns, resolve issues promptly,
and ensure a positive customer experience.
- Build and maintain strong relationships with
customers through qualified communication and support.

Vendor & Logistics
Coordination
- Liaise with vendors and suppliers to confirm order
requirements and product availability.
- Coordinate order pickups, deliveries, and
transportation logistics.
- Track shipments and proactively resolve any
delivery delays or discrepancies.
- Ensure orders are delivered on time and in
accordance with customer expectations.

Inventory & Supply
Coordination
- Monitor inventory levels and stock availability.
- Coordinate with warehouse personnel to ensure
sufficient stock is available to meet customer demand.
- Support inventory planning activities by
identifying potential stock shortages or replenishment needs.
- Assist

📌 Order Management (Noida)
🏢 Tech First Gulf
📍 Noida