Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role
Presidio is seeking a Sr. Contact Center Engineer to join our Contact Center team. In this role you will have responsibility for the Design, Implement and Support advanced contact center solutions across multiple vendors.

Responsibilities
- Lead end-to-end delivery of advanced Amazon Connect engagements — architecture, design, implementation, and migration across complex, multi-site, multi-vendor contact center environments.
- Architect and deploy AI-driven contact center solutions leveraging Amazon Bedrock AgentCore (Runtime, Gateway, Memory, Identity, Code Interpreter, Observability) to build production-grade agentic experiences integrated directly with Amazon Connect flows.




- Design and implement conversational AI using Amazon Lex V2 streaming bots (and Amazon Nova foundation models — including Nova Sonic for low-latency speech-to-speech self-service and Nova Pro/Lite for multi-turn reasoning, intent understanding, and real-time agent assist.
- Build MCP-compatible tool integrations through AgentCore Gateway to expose enterprise APIs, Lambda functions, and CRM/WFM systems as agent-ready tools with OAuth/IAM-scoped security.
- Mentor engineers, establish reusable patterns and reference architectures, and set internal standards for AI-driven CCaaS delivery across the practice.
- Serve as a trusted advisor and technical escalation point for enterprise customers, translating business outcomes into defensible technical designs.
- Collaborate with Presidio's National Contact Center team and partner vendors to deliver cohesive, multi-platform solutions.

Education
- Bachelor's degree in Computer Science, Engineering, or a

📌 Senior Engineer AWS Connect (Chennai)
🏢 Chennai, INDIA
📍 Chennai