we are looking for experienced professionals to join our US Voice Process team. If you have strong communication skills and experience in US Collections or Customer Service, this is a great opportunity to grow with a fast-paced outsourcing company.
Requirements
Key Responsibilities
Collections:
- Handle outbound calls for overdue accounts
- Negotiate payment plans and resolve outstanding balances
- Maintain accurate call logs and follow-ups
- Ensure compliance with FDCPA guidelines
Customer Service:
- Manage inbound queries related to billing, disputes, and account status
- Deliver first-call resolution with high customer satisfaction
- Handle escalations professionally
- Update CRM systems with accurate information
â Eligibility Criteria
- Minimum 1 year experience in US Collections or US Customer Service
- Strong spoken English & Spanish (Neutral/US accent preferred)
- Valuable negotiation & conflict resolution skills
- Knowledge of FDCPA compliance
- Comfortable with night shifts & weekend working
- Basic knowledge of MS Office & CRM tools
â Preferred Qualifications
- Experience in third-party US collections (pre/post charge-off, recoveries)
- Background in financial services
- Familiarity with dialers , CRM systems & payment portals