Urgent Job Opening
Job Title: Regional Franchise Success Manager (RFSM)
Department: Franchise Operations & Store Excellence
Location: Region-Based (Travel Mandatory)
Reporting To: National Operations Head / CEO
About the Role
The RFSM will be responsible for managing 10+ franchise stores, ensuring each store performs on revenue, operations, and customer experience. This role acts as the ground-level owner of franchise success post store launch.
? Role Objective
To ensure the overall health, profitability, operational discipline, and brand compliance
of all LaundryTO franchise outlets within the assigned region.
The RFSM is accountable for:
✔ Revenue performance
✔ Operational compliance
✔ Grooming & service discipline
✔ Customer satisfaction
✔ Store audit scores
✔ Franchisee relationship management
✔ Risk store turnaround
This is a P&L; + Performance + Brand Protection role.
? Core Responsibilities
1⃣ Store Health Monitoring (Primary Responsibility)
Monitor and review:
Weekly revenue vs target
Delivery SLA compliance (48–72 hrs)
Rewash ratio
Fabric damage cases
Google rating score
Customer complaint frequency
Grooming compliance score
Store audit score
POS usage discipline
Billing compliance
Maintain a Region Store Health Dashboard updated weekly.
2⃣ Revenue Growth & Profitability
Drive revenue growth in underperforming outlets
Identify revenue leakage
Support local marketing initiatives
Monitor average ticket size
Improve repeat customer ratio
Assist in corporate/B2B tie-ups
Target: Region-level revenue growth month-on-month.
3⃣ Operational Excellence
Ensure strict adherence to:
Fabric segregation protocol
Chemical handling standards
Machine load discipline
Tagging & tracking accuracy
Final quality check before dispatch
Packaging standards
Store hygiene & backend cleanliness
Conduct monthly operational audits.
4⃣ Franchisee Relationship Management
Conduct weekly review calls
Identify financial o