Key Responsibilities:
- Greet and welcome patients and visitors as soon as they arrive at the clinic.
- Direct patients to the appropriate person and office.
- Answer, screen, and forward incoming phone calls.
- Provide basic and accurate information in-person and via phone/email.
- Schedule patient appointments and follow-ups.
- Confirm upcoming appointments and manage cancellations or rescheduling.
- Maintain an organized appointment calendar.
- Register current patients and update existing patient records.
- Manage patient check-in and check-out processes.
- Collect and process patient payments and issue receipts.
- Ensure the reception area is tidy and presentable, with all necessary stationery and materials.
- Coordinate with other clinic staff to ensure timely and effective patient care.