GLG is looking for an experienced professional for the role of Manager to join our Asia Client Solutions team in Mumbai. Client Solutions Managers work directly to support and manage project inquiries coming from our Corporate client firms based in the region.
The Client Solutions Manager is responsible for coordinating and executing short and mid-term client projects and activities, ensuring the team meets or exceeds its commercial, development, compliance and people targets, supporting Sales expanding our presence in the region, and working with the leadership in developing and implementing business performance improvement initiatives.
Specific responsibilities include (but are not limited to):
- Managing and leading a team of junior to mid-level professionals. Ensure best in class client service practices are upheld through close coaching and support direct reports in their professional development plans, actively managing team performance and people development.
- Role model GLG leadership and culture in and outside the team.
- Facilitating educational interactions between GLG experts (including industry executives, independent consultants, academics, and former policy makers across all sectors) and our clients. Clients seek GLG's support on due diligence research, internal studies, or other strategic/operational engagements. Interactions mainly consist of 1:1 telephone consultations, but may also consist of surveys, in-person meetings, panels, or other custom, in-depth engagements.
- Support the Sales team growing GLG client relationships in India including current clients as well as existing senior stakeholders. This relationship development will stem from proactive phone outreach, project execution, post-project client feedback, and occasional in-person client meetings in partnership with Sales.
- Developing and implementing strategy for our efforts in close collaboration with our Leadership team, Sales team, and other GLG stakeholders.
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