Company
Profile

Priority
Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta,
Georgia USA. Our India office is located in Chandigarh, where our agile
team builds state of the art, sophisticated Fin-tech products &
solutions.

We are an
emerging payments powerhouse that offer a single unified platform for Banking
& Payments powering modern commerce. Priority offers a unique family of
products which integrate into SMB Payments, B2B Payments and Enterprise
Payments to help businesses thrive.

We are on a
mission to offer an industry agnostic platform that enables businesses to
collect, store and send money using various new age payment methods.

Priority is
an employee-first organization and we continually strive to ensure their
professional and personal success supported by employee friendly policies and
a positive work environment built on mutual respect and professionalism. We
offer a dynamic work environment, with continuous growth & learning
opportunities. We believe in growing together and our people are the driving
force behind our success.

About Role:





We are looking for a skilled
Team Lead, who is responsible for supervising a team of Analysts and Senior
Analysts to ensure smooth day-to-day support operations. The role combines
hands-on case handling with leadership responsibilities like performance
coaching, SLA monitoring, and continuous improvement. A Team Lead bridges the
gap between frontline support and middle management, ensuring quality service
delivery and team engagement.

Requirements
- Supervise daily workflows and
manage team scheduling.
- Monitor case queues, SLA
adherence, and quality metrics.
- Act as the first point of
escalation for customer issues.
- Review team performance and
provide timely coaching.
- Conduct knowledge-sharing
sessions and process training.
- Prepare and deliver
weekly/monthly performance reports.
- Coordinate with Managers for
process gaps and escalated concerns.
- Foster a culture of
accountabil

📌 ZR_253_Team Lead (Chandigarh)
🏢 Priority Idc
📍 Chandigarh