Department: Front Desk, Information &
Solution Centre

No:
of vacancies: Three
(5)

Salary: 3,00,000/- to
6,00,000/- per annum as CTC

Our Customer Service team are looking for energetic, passionate,
customer-focused individuals to join our team at Cessna Lifeline
Veterinary Hospital, Domlur, Bengaluru, Karnataka.

Responsibilities for Customer Support Representative
· Respond
promptly and professionally to incoming customer inquiries in person, by
telephone, WhatsApp or by email
· Provide
accurate information on our wellness services, grooming, swimming, boarding,
pharmacy, and more
· Maintain
an updated knowledge of the organization's products, services, and customer
service policies
· Assist
with appointment bookings, check-ins/check-outs, service flow, and client
satisfaction
· Document
queries, feedback, customer interactions when necessary, compiling documents
and forwarding information to interested parties
· Recommend
plans, packages, and products to the pet parents
· Explain
simply and clearly in response to customer questions and check for customer




understanding and acceptance
· Assist
clients by answering any questions they may have
· Participate
in training opportunities provided by the organization or by outside entities
· Establish
and maintain good rapport with customers by using positive language and
anticipating their needs
· Collaborate
with the internal teams to deliver the best customer experience
· Build
long-term relationships with pet parents and pets

Requirements

Essential
Qualifications for Customer Support Specialist

· 2+
years of previous customer service experience a plus
· Friendly
and welcoming manner with clients and other members of the customer service
team
· Extensive
knowledge of the company's policies, procedures, goods and services
· Familiarity
with customer-relationship management (CRM) software programs
· Ability
to explain complex concepts in a transparent, simple manner to customers
· Multilinguistic
proficien

📌 Customer Support Specialist (Bengaluru)
🏢 Cessna Lifeline
📍 Bengaluru