Position Title: Manager - Training
Reports to: Business Head
Business Unit: Business Excellence
Location: Delhi, Aerocity
Experience: Minimum 5 years of experience in Retail Industry.
Key essentials of the role:
- Content Development – Behavioral Training, Customer service & communication
- Employee Induction
- Brand Training
- Customer service & feedback
- Designing communication
- Excellent communication skills
Role/Responsibilities:
- In House Training Design & Delivery (TNA / TNI, Planning & Organizing Trainings Calendars, Training Delivery, Self-Development Initiatives, AD HOC Trainings, HR Induction)
- Content Development & Module Designing
- Brand Training – Coordination & Execution (Liaising with Buying Team & Brands to schedule the session, execution & feedback)
- Customer Service (Feedback ID, Feedback Tracker, Customer Satisfaction. Brand coordination)
- Designing Communication & execution of (Employee Engagement activities, Festive Occasions etc.)
- Safety Protocol Audit (Checking CCTV, Coordinating with Team, Engaging Team)