THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and help provide thoughtful solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and energetic environment. Join us and be part of a journey that values your input and encourages your professional development.

Ensure production systems are available and operating according to defined Service Level Agreements.
Drive incident and outage resolution and maintain clear communication throughout the process.
Facilitate the restoration of service to the production environment efficiently and effectively.
Establish and maintain disaster recovery procedures to safeguard critical operations.
Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

Beginner proficiency in Service Desk Management.
Intermediate proficiency in Service Desk Voice Support.




A minimum of 1 of experience in relevant related skills.
Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Intermediate problem solving skills.
Beginner communication skills.
Intermediate customer service skills.
Beginner analytical thinking skills.
Intermediate time management skills.

About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with solid ecosystem relationships. We combine our strength in technology and leader

📌 ISS02 - Infra Tech Support Practitioner Copy 13 (Bengaluru)
🏢 Accenture
📍 Bengaluru