Key Responsibilities
- Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux.
- Administer MID Server configuration including capabilities, schedules, load distribution, and standard build baselines.
- Support ServiceNow Discovery and Orchestration by ensuring MID Server health, connectivity to targets, and reliable job execution.
- Monitor and troubleshoot ECC Queue processing, MID Server status/heartbeats, and integration performance issues.
- Perform MID Server upgrades, patching, and lifecycle management, including testing/validation and rollback planning.
- Configure and support MID Servers in proxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.
- Implement and maintain secure connectivity using TLS, including troubleshooting handshake/certificate-chain issues.
- Manage certificate lifecycle activities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.
- Develop and maintain operational documentation (runbooks, SOPs)



and participate in incident/problem/change processes.
- Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues.

Required Qualifications
- Hands-on experience administering ServiceNow MID Servers in enterprise environments.
- Experience supporting ServiceNow Discovery and Orchestration use cases that rely on MID Servers.
- Robust troubleshooting skills across Windows/Linux, networking, proxies, and TLS/certificates.
- Scripting capability using PowerShell and/or Unix shell scripting (bash/sh) for automation and diagnostics.
- Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline).

Required Skills (Primary)
- ServiceNow MID Server Administration
- ServiceNow Discovery support
- ServiceNow Orchestration support
- ECC Queue monitoring/troubleshooting
- Proxy configuration & connectivity troubleshooting
- TLS and

📌 Sr Specialist Software Engineering (Bengaluru)
🏢 At&T
📍 Bengaluru