Business Unit:
PrognoCIS EHR Software, developed, owned, and supported by Bizmatics Inc., is a feature-rich solution designed with specialty-specific workflows tailored for clinics. Built with user experience in mind, PrognoCIS offers intuitive navigation and comprehensive encounter documentation and is fully certified by CMS.
PrognoCIS delivers a complete HealthCare IT solution ideal for both small practices and large, multi-specialty group clinics. The platform includes a wide range of key features such as Electronic Health Records (EHR), Practice Management, Medical RCM Services, Electronic Prescriptions, Bi-Directional Lab Interfaces, Patient Portal, and Telemedicine.
Job Summary:
We are seeking a highly motivated and customer-centric individual to join our team as a SaaS Customer Success Manager. In this role, you will be responsible for building and maintaining solid relationships with our PrognoCIS clients, ensuring their success, satisfaction, and long-term retention. Acting as a trusted advisor,
you will help customers achieve their business goals through effective product utilization and strategic guidance. The position involves proactive communication, relationship management, and collaboration with cross-functional teams, including Support, Implementation, Product, and Finance, to deliver a seamless customer experience.
Primary Functions:
- Monitor customer adoption and usage of the Bizmatics EHR Platform, conducting regular monthly or quarterly business review meetings to assess progress and identify opportunities for improvement.
- Establish and execute clear customer retention and success goals to maximize satisfaction, drive adoption, and ensure long-term value.
- Proactively monitor customer engagement and product utilization, identifying opportunities for upselling, cross-selling, or account expansion.
- Serve as the primary escalation point for both business and technical issues, providing centralized ownership and coordination within PrognoCI
📌 Customer Success Manager (Mumbai)
🏢 Harris
📍 Mumbai